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Set New Password

Please select one of the methods below to reset your password

Reset by Security Questions

Why Do I Need To Provide Security Questions?

  • Security questions are used so you can restore access to your account if you forget your password.


  • Please choose questions and answers that you will remember in the future.
  • All three questions and answers must be selected and answered.
  • Answers are NOT case-sensitive.
  • All three selected questions must be unique.

New Password Requirements

Password must contain

8 characters or more
1 Uppercase letter
1 lowercase letter
1 number

Password must not

Include your first or last name
Be a previously used password
Include the characters @, &, ", ', #, comma, space, <, >
Include your FlashLine username
Contain more than 4 repeating characters
Contain more than 24 characters

Reset by Personal Information


  • You must select two out of three options
  • Your KSU ID is our 9 digit number that starts with 8
  • Your temporary password will be sent to the Alternative Email registered with your account

If you have trouble, please visit the FlashLine Knowledge Base to Get User Name and Login Help, open a Helpdesk ticket at